Fax intake
Receive fax-originated claims documentation through a HIPAA-compliant healthcare fax network and route it to the systems or teams that process it.
Healthcare Organizations
Retire Claims Fax Machines Without Losing Fax Connectivity
Your EDI team handles X12. Your clearinghouse handles claims attachment submission. Your EHR handles documentation. None of them handle the messy operational reality: existing fax numbers, external senders, payer-specific exceptions, workers' comp records requests, and the continuity rail you still need on May 27, 2028.
Trusted by healthcare for HIPAA-compliant fax connectivity
99.999%Uptime SLA
SOC 2Third-party audited
HIPAABAA-backed
Geo-redundantActive-active
Multi-carrierTier 1 routing
Epic-integratedSend/receive in EHR
BillionsOf faxes annually
Zero retentionPurged after delivery
The Wrong Move
Turning off fax machines without a number and sender plan creates real operational risk.
Claims departments, HIM teams, medical records teams, revenue cycle groups, workers' compensation intake, and outside documentation sources may still depend on fax numbers that have existed for years.
Turning off a physical machine is simple. Preserving the number, routing documents correctly, retaining transmission visibility, and feeding modern workflows takes planning. CMS itself acknowledges that providers and vendors will move from manual to fully automated transactions on different schedules.
The Better Move
Retire physical machines while keeping HIPAA-compliant fax intake.
the PHI eXchange helps organizations migrate claims-related fax numbers into a HIPAA-compliant healthcare fax network so documents can be routed into digital workflows, vendor platforms, or operational queues -- with audit trail, BAA, and Tier 1 carrier reliability.
Existing claims fax number
the PHI eXchange fax network
Digital document handoff
EHR, clearinghouse, RCM, EDI, HIM, or vendor workflow
Inventory Before 2028
Map the fax workflows before you change the claims attachment stack.
- Claims department fax numbers and ownership records
- Departments that receive claim-related documentation
- High-volume external senders and payer-specific paths
- Out-of-scope traffic (workers' comp, auto, attorney records, life/disability)
- Fax machines that can be retired or consolidated
- Inbound routing destinations and escalation queues
- Outbound fax fallback use cases
- Clearinghouse, EHR, RCM, and document vendor handoffs
- Transmission history, delivery tracking, and audit trail needs
How the PHI eXchange Supports the Transition
Fax connectivity that complements your EHR, clearinghouse, and EDI stack.
Number migration
Move existing fax numbers away from machines while preserving continuity for outside parties who still send by fax.
Fallback and exceptions
Keep an outbound fax rail available for unsupported partners, unavailable electronic workflows, failed transmissions, and business continuity.
the PHI eXchange does not replace your EHR, clearinghouse, or EDI platform. We support the fax-originated document transport layer that feeds those systems. Meet our fax experts →
Claims Attachment Fax Gateway
Plan the fax layer before claims attachment modernization reaches production.
Talk with a fax expert at the PHI eXchange about inventorying claims fax numbers, retiring physical machines, and preserving fallback channels.